Privacy Policy – Jili Game

1. Introduction

Jili Game ("we", "us", "our") operates the online gaming platform at jiligame.ml ("the Platform") and is the data controller responsible for the personal information you provide when you register, deposit funds, play games or interact with us through any channel.

We understand that handing over personal and financial details requires trust. Pakistan players who choose Jili Game for their online casino, slots, Live Casino or bingo experience deserve to know exactly what happens with their data. This policy is written in plain language because we believe transparency is the right approach, not just a legal requirement.

This Privacy Policy should be read alongside our Terms and Conditions. If you have any questions about how your data is handled, our support team is available around the clock to help.

2. Data We Collect

We collect several categories of personal data depending on how you use the Platform. Below is a summary of what we collect and why each category is necessary.

Data Category	Examples	Why Collected
Identity Data	Full name, date of birth, CNIC number (for verification)	Account registration and age verification (18+ requirement)
Contact Data	Email address, mobile number	Account communication, support, security alerts
Financial Data	JazzCash / Easypaisa account reference, bank details, transaction history in PKR	Processing deposits and withdrawals, fraud prevention
Technical Data	IP address, device type, browser, operating system	Platform security, fraud detection, service improvement
Usage Data	Games played, session duration, bet history, bonus usage	Responsible gaming monitoring, personalised experience
Communications Data	Support chat history, emails to our team	Resolving queries, improving customer service

3. How We Collect Your Data

Data is collected through several channels when you interact with the Jili Game platform:

• Direct registration: When you create an account you provide identity and contact information directly.
• Transactions: Each deposit or withdrawal generates financial data linked to your account.
• Gameplay: Our systems record game sessions, bet amounts and outcomes for responsible gaming monitoring and account management purposes.
• Cookies and technical tracking: Automated data is collected as you browse the platform. See the Cookies section below for full details.
• Support interactions: When you contact our support team, the content of that conversation is recorded for quality and training purposes.
• Third-party payment providers: When you deposit via JazzCash, Easypaisa, Raast or bank transfer, those providers may share confirmation data with us to verify the transaction.

4. How We Use Your Data

Your personal data is used for specific, legitimate purposes only. We do not use your data for purposes that are incompatible with why it was originally collected. The main purposes for which we use your data are as follows:

• Creating and managing your Jili Game account and verifying your eligibility to use the platform.
• Processing deposits and withdrawals in PKR through your chosen payment method.
• Sending account-related communications such as security alerts, deposit confirmations and withdrawal updates.
• Administering bonuses, promotions and PSL-season offers you have opted in to.
• Monitoring gameplay activity to support responsible gaming tools and identify potentially harmful patterns.
• Detecting and preventing fraud, money laundering or other unlawful activity on the platform.
• Improving the platform's performance, design and game selection based on aggregated usage data.
• Responding to support queries and resolving disputes.

5. Payment Data

All financial transactions on the Jili Game platform are conducted in Pakistani Rupees (PKR). We support JazzCash, Easypaisa, Raast, bank transfers, debit and credit cards, and other mobile wallets listed in your account dashboard.

When you make a deposit or request a withdrawal, transaction reference data is passed between Jili Game and your payment provider. We store the minimum financial information needed to process transactions, reconcile accounts and investigate disputes. We do not store full card numbers or full mobile wallet PINs on our servers.

Payment data is treated with the highest level of security. Access to financial records is restricted to authorised personnel only, and all such access is logged for audit purposes.

6. Sharing Your Data

Jili Game does not sell your personal data to third parties. We share your data only in the following limited circumstances:

6.1 Service Providers

We work with trusted third-party service providers who help us operate the platform. These include payment processors, game software providers, identity verification services and IT infrastructure providers. These parties are permitted to process your data only for the specific purpose for which it was shared and are contractually required to keep it secure.

6.2 Legal Requirements

We may be required to disclose personal data in response to a lawful request from a competent authority. In such cases we will disclose only the minimum information required and will notify you where we are legally permitted to do so.

6.3 Fraud and Security

Where we detect or suspect fraud, money laundering or other criminal activity, we may share relevant account and transaction data with fraud prevention agencies or law enforcement. This is a necessary measure to protect all players and the platform.

6.4 Business Transfers

In the event of a merger, acquisition or sale of the platform, player data may be transferred to the new operator. You will be notified of any such change and the new operator will be bound by privacy commitments no less protective than this policy.

7. Cookies and Tracking

The Jili Game platform uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your session, and to understand how players navigate the site so we can improve the experience.

The types of cookies we use include:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during a visit. You cannot opt out of these without losing core platform functionality.
• Analytics cookies: Used to collect aggregated data about how players use the platform – which games are most popular, how long sessions last, and where technical issues occur. This data does not identify you personally.
• Preference cookies: Store your settings and preferences such as language and display options so you do not have to re-enter them on every visit.

You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the platform. We do not use cookies to serve third-party advertising or to track your activity on websites outside of jiligame.ml.

8. Data Retention

We retain your personal data only for as long as it is necessary for the purposes for which it was collected, or as required to comply with our legal and operational obligations. In practice this means:

• Account data is retained for as long as your account is active and for a period after closure to allow for the resolution of any outstanding disputes or regulatory enquiries.
• Transaction records in PKR are retained for a minimum of five years from the date of the transaction for financial record-keeping purposes.
• Support communication records are typically retained for two years.
• Technical and usage data collected via cookies may be retained in aggregated, anonymised form indefinitely for platform improvement purposes.

When data is no longer required and no legal obligation requires its retention, it is securely deleted or anonymised.

9. Security Measures

Jili Game takes data security seriously. We implement a range of technical and organisational measures to protect your personal information against unauthorised access, accidental loss, alteration or disclosure. These measures include:

• TLS encryption for all data in transit between your device and our servers.
• Encryption of sensitive data fields at rest within our database systems.
• Strict role-based access controls limiting which staff members can view which categories of data.
• Regular internal security reviews and monitoring of system access logs.
• Two-factor authentication options for player accounts to add an additional layer of protection.

Despite these measures, no online platform can guarantee absolute security. You also play a role in keeping your account safe – please use a strong, unique password and never share your login credentials with anyone. If you suspect unauthorised access to your account, contact support immediately.

10. Your Data Rights

As a Jili Game player you have the following rights in relation to the personal data we hold about you:

• Right of access: You can request a copy of the personal data we hold about you at any time.
• Right to correction: If any of your personal data is inaccurate or out of date, you can request that it be corrected. For basic account details such as contact information, you can update these directly in your account settings.
• Right to deletion: You may request deletion of your personal data where it is no longer necessary for us to hold it and no legal obligation requires us to keep it. Please note that certain records, particularly financial transaction records, must be retained for a minimum period.
• Right to restrict processing: In certain circumstances you can ask us to restrict how we use your data while a concern is being investigated.
• Right to object: You can object to your data being used for marketing communications at any time.
• Right to data portability: You can request your personal data in a structured, commonly used format for transfer to another service where technically feasible.

To exercise any of these rights, contact the Jili Game support team with your request. We will respond within a reasonable timeframe. We may need to verify your identity before processing certain requests to protect your security.

11. Minors and Under-18 Protection

The Jili Game platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. Age verification is part of our account registration process and our ongoing verification checks.

If we discover that an account belongs to a person under 18, the account will be suspended immediately, any balance will be held pending review, and all personal data associated with the account will be handled in accordance with our data retention and deletion procedures.

12. Changes to This Privacy Policy

Jili Game may update this Privacy Policy from time to time to reflect changes in the platform, our data practices, or applicable requirements. When we make material changes we will update the "last updated" date at the top of this page and, where appropriate, notify registered players by email or through an in-platform notification.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data. Continued use of the platform after any update constitutes acceptance of the revised policy. If you do not agree with the changes, please contact support to discuss your options including account closure.

13. Contact Us

If you have questions, concerns or requests relating to this Privacy Policy or the personal data we hold about you, please reach out to the Jili Game support team. We are available 24 hours a day, 7 days a week.

For questions about responsible gaming, self-exclusion or account restrictions, visit our Responsible Gaming page. For general platform questions, our FAQ page covers the most common topics including deposits, withdrawals and bonuses.